Product Restrictions Guide

This message appears when a product requires the customer to be logged in to see the price. This happens when:

• The product has the logintosee tag
• The customer is not logged into their account

Solution: Ask the customer to log in to their account. If they don't have an account, they'll need to register first.

New accounts need to be approved before they can see professional pricing. This message means:

• The customer has an account but hasn't been approved yet
• They're missing the bluelinktagged tag on their account

Solution: Check if their account is pending in Bluelink. If it's been more than 3 days, there may be an issue with their application.

This appears when a product requires special brand access that the customer doesn't have. They're logged in and approved, but they need access to a specific brand.

• Balmain products — Customer needs brand:balmain tag
• Kevin Murphy products — Customer needs brand:km tag
• Eufora products — Customer needs brand:eufora tag
• AZ Craft products — Customer needs brand:az tag
• Hair Color products — Customer needs hair salon or hairsty/barber tag

Solution: If the customer qualifies for brand access, their account tags need to be updated.

Some products cannot be sold in certain regions. The customer is in a region where this product isn't available.

• Not available in Eastern Canada — Product has restrict:east tag
• Not available in BC Region — Product has restrict:bc tag
• Not available in Prairie Region — Product has restrict:prairie tag
• Not available in Quebec Region — Product has restrict:qc tag

Note: Regional restrictions apply to everyone in that region, even logged-in salon customers.

Customers with the hair salon tag on their account automatically see a 10% discount on eligible products. These products have one of these tags:

• eleven salon pricing
• neu10
• ethica

The discount shows automatically—no code needed!

Milkshake products are only visible to customers in Manitoba and Saskatchewan.

• Product must have the milkshake tag
• Customer needs the region:mb-sk tag to see them

Note: This is the opposite of other regional restrictions—instead of hiding products FROM a region, Milkshake products are only SHOWN to MB-SK customers.

Matrix products are restricted by region—they have regional restriction tags like restrict:bc, restrict:east, etc. Customers in those regions won't see Matrix products.

• Product has the matrix tag AND regional restriction tags
• If the customer has matrixoverride tag, they can see Matrix products regardless of their region

How it works: The matrixoverride tag bypasses all regional restrictions for Matrix products—similar to how Ontario customers can see Megix products.

Solution: If the customer should have Matrix access everywhere, add the matrixoverride tag to their account.

Megix products have a special rule for Ontario customers:

• If a customer has region:ontario tag AND the product has megix tag
• ALL regional restrictions are bypassed for that product

This means Ontario customers can see Megix products even if they would normally be restricted in their region.

EnVogue products follow the same Ontario override rule as Megix:

• If a customer has region:ontario tag AND the product has envogue tag
• ALL regional restrictions are bypassed for that product

This means Ontario customers can see EnVogue products even if they would normally be restricted in their region.

The IB Order Entry app allows customer service or sales reps to place orders on behalf of any customer directly through Shopify.

• Staff members need the order-entry-staff tag on their Shopify account
• Once tagged, they can log in to Shopify and access the Order Entry app
• The app lets them search for customers and place orders on their behalf

Use case: Great for phone orders, helping customers who have trouble with the website, or sales reps placing orders during client visits.

Statement accounts allow customers to place orders on the website without needing to pay immediately. Instead, they receive a statement and pay later.

• The customer needs the ALLPAY tag on their account
• Staff manually applies this tag to approved statement accounts
• Once tagged, the customer can checkout without immediate payment

Note: Only add the ALLPAY tag to customers who have been approved for statement billing.