Product Restrictions Guide
A simple guide to understanding which customers can see and purchase which products on our website.
Regional Brand Restrictions
Quick reference for which brands are restricted in which provinces.
Note: Customers with the matrixoverride tag can see Matrix products regardless of their region.
Quick Tag Reference
All the tags at a glance. See detailed explanations below.
Brand Restrictions
Regional Restrictions
Special Tags
Brand Access
Business Type
Regions
Customer Tags
These tags are added to customer accounts to grant access and identify their region.
Account Status Tags
Business Type Tags
Brand Access Tags
Region Tags
How Does It Work?
Our website automatically checks product tags against customer tags to determine what each customer can see.
The Basic Idea
🏷️ Product Tags
Tags on products tell the system who should be able to see or buy them. These are set by our team.
👤 Customer Tags
Tags on customer accounts identify who they are—their region, if they're a salon, which brands they can access.
🔒 Brand Restrictions
Some brands require special access. The customer must have the matching brand tag to see prices.
🗺️ Regional Restrictions
Some products can't be shipped to certain regions. Customers in those regions won't see these products.
Common Questions
Quick answers to the questions you'll hear most often.
"Why does it say 'Login to see prices'?"
This message appears when a product requires the customer to be logged in to see the price. This happens when:
- The product has the logintosee tag
- The customer is not logged into their account
Solution: Ask the customer to log in to their account. If they don't have an account, they'll need to register first.
"Why does it say 'Your account has not been approved'?"
New accounts need to be approved before they can see professional pricing. This message means:
- The customer has an account but hasn't been approved yet
- They're missing the bluelinktagged tag on their account
Solution: Check if their account is pending in Bluelink. If it's been more than 3 days, there may be an issue with their application.
"Why does it say 'Contact International Beauty for information'?"
This appears when a product requires special brand access that the customer doesn't have. They're logged in and approved, but they need access to a specific brand.
- Balmain products — Customer needs brand:balmain tag
- Kevin Murphy products — Customer needs brand:km tag
- Eufora products — Customer needs brand:eufora tag
- AZ Craft products — Customer needs brand:az tag
- Hair Color products — Customer needs hair salon or hairsty/barber tag
Solution: If the customer qualifies for brand access, their account tags need to be updated.
"Why does it say 'Not available in [Region]'?"
Some products cannot be sold in certain regions. The customer is in a region where this product isn't available.
- Not available in Eastern Canada — Product has restrict:east tag
- Not available in BC Region — Product has restrict:bc tag
- Not available in Prairie Region — Product has restrict:prairie tag
- Not available in Quebec Region — Product has restrict:qc tag
Note: Regional restrictions apply to everyone in that region, even logged-in salon customers.
"How do salon discounts work?"
Customers with the hair salon tag on their account automatically see a 10% discount on eligible products. These products have one of these tags:
- eleven salopricing
- neu10
- ethica
The discount shows automatically—no code needed!
"Why can't this customer see Milkshake products?"
Milkshake products are only visible to customers in Manitoba and Saskatchewan.
- Product must have the milkshake tag
- Customer needs the region:mb-sk tag to see them
Note: This is the opposite of other regional restrictions—instead of hiding products FROM a region, Milkshake products are only SHOWN to MB-SK customers.
"Why can't this customer see Matrix products?"
Matrix products are restricted by region—they have regional restriction tags like restrict:bc, restrict:east, etc. Customers in those regions won't see Matrix products.
- Product has the matrix tag AND regional restriction tags
- If the customer has matrixoverride tag, they can see Matrix products regardless of their region
How it works: The matrixoverride tag bypasses all regional restrictions for Matrix products—similar to how Ontario customers can see Megix products.
Solution: If the customer should have Matrix access everywhere, add the matrixoverride tag to their account.
"What's special about Megix products?"
Megix products have a special rule for Ontario customers:
- If a customer has region:ontario tag AND the product has megix tag
- ALL regional restrictions are bypassed for that product
This means Ontario customers can see Megix products even if they would normally be restricted in their region.
Real-World Examples
See how the restriction system works in practice.
A Toronto salon wants to order Kevin Murphy products.
Someone browsing without logging in tries to see Balmain prices.
A customer in Vancouver tries to view a product restricted in BC.
An Ontario customer views a Megix product that has regional restrictions.
A BC customer with Matrix authorization views a regionally-restricted Matrix product.
A salon customer views an Eleven Australia product.
A new stylist just registered but hasn't been approved yet.
💇 Salon Discount Products
Products with these tags automatically show a 10% discount to customers with the hair salon tag: